Refund policy

Return & Refund Policy

Last updated: 21 September 2026

We want you to be happy with your purchase. If you are not, you can return your order within 30 days of delivery.

Return window
You have 30 days from the date you receive your order to request a return. If 30 days have passed since delivery, we cannot offer a refund or exchange.

Eligibility
To be eligible for a return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and parts
  • Accompanied by proof of purchase (order number or receipt)

Items that are damaged through misuse, used, or missing parts may not be eligible for a full refund. Items that are hygiene-sensitive (for example, opened personal care products or heads/attachments that have been used) cannot be returned unless faulty.

How to start a return

  1. Email us at contact@zytu.com within 30 days of delivery with your order number and the reason for the return.
  2. We will reply with the return address and instructions.
  3. Pack the item securely and send it back by post. We recommend using a tracked service, as we cannot be responsible for parcels lost on their way back to us.

Please do not send your return without contacting us first, as it may not be accepted.

Return shipping costs
Return postage is paid by the customer. If the item you received is faulty, damaged, or not what you ordered, we will cover the return postage costs.

Refunds
Once we receive and inspect your return, we will email you to confirm. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take extra time to appear on your statement. Original shipping costs (if any) are non-refundable, except where the item was faulty or sent in error.

Damaged, faulty, or incorrect items
If your item arrives damaged, faulty, or is not the item you ordered, contact us within 7 days of the delivery date (or expected delivery date) with your order number and photos. We will arrange a replacement or a full refund, including return postage.

Exchanges
To exchange an item, return it as described above and place a new order for the item you want.

Late or missing refunds
If you have not received your refund after 10 business days, first check your bank account, then contact your card provider. If you still have not received it, contact us at contact@zytu.com.

Contact us
Brand name: Zytu
Email: contact@zytu.com
Phone: +1 (438) 797-5614
Address: 1804 E 25th Ave, Denver, CO 80205, United States