FAQs

Frequently Asked Questions

Orders

How do I place an order?
Browse our products, choose your options (for example colour), add the item to your cart, and complete the checkout with your delivery and payment details. You will receive a confirmation email once your order is placed.

Can I change or cancel my order?
If you need to change or cancel an order, email us at contact@zytu.com as soon as possible with your order number. We can only make changes before the order is dispatched.

Do I need an account to order?
No. You can check out as a guest, or create an account to track your orders more easily.

Shipping

Where do you deliver?
We currently deliver to addresses in the United States only.

How much is shipping?
Shipping is free on all orders.

How long does delivery take?
Orders are processed within 0–1 business days, and delivery takes 5–8 business days after dispatch.

How can I track my order?
When your order is dispatched, we will email you a tracking number. Use it to follow your parcel with the carrier.

My order has not arrived. What should I do?
Please check your tracking link first. If your parcel has not arrived within 12 business days of dispatch, contact us at contact@zytu.com with your order number and we will investigate with the carrier.

Returns and refunds

What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused, in their original condition and packaging, with all accessories.

How do I return an item?
Email contact@zytu.com with your order number and reason for the return. We will reply with the return instructions. Return postage is paid by the customer, unless the item is faulty, damaged, or incorrect.

When will I receive my refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

My item arrived damaged or faulty. What now?
Contact us within 7 days of the delivery date (or expected delivery date) with your order number and photos. We will arrange a replacement or a full refund, including return postage.

Payments

Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Shop Pay, and Klarna, subject to availability at checkout.

Is it safe to pay on your website?
Yes. Payments are processed through secure third-party payment providers. We do not store your full card details.

Do prices include sales tax?
All prices are shown in USD. Applicable sales tax is calculated based on your delivery address and added at checkout.

Products

Are your products new?
Yes, all products are sold new, unless stated otherwise on the product page.

Do the products come with a warranty?
Warranty terms depend on the product and manufacturer. Details are listed on the product page or in the product packaging. Your statutory rights under applicable US consumer protection law are not affected.

Contact

How can I contact you?
Brand name: Zytu
Email: contact@zytu.com
Phone: +1 (438) 797-5614
Address: 1804 E 25th Ave, Denver, CO 80205, United States
Website: https://zytu.com/